![]() ![]() GatewayNotReachable when setting credentials If it is still not showing up, re-pin the visualization to the dashboard. Please wait about 10-15 minutes for a refresh to be reflected in the dashboard tiles. Dashboard doesn't reflect changes after refresh Troubleshooting unsupported data source for refresh. When configuring a dataset, you may get an error indicating the dataset uses an unsupported data source for refresh. If you have a Web connector script that's using the Web.Page function, and you have updated your dataset or report after November 18th, 2016, you must use a gateway for refresh to work properly. Refresh using Web connector doesn't work properly They can do this from the following area in the Power BI admin portal. Ask them to remove your email or an email list you're subscribed to from the appropriate datasets in Power BI. If you're coming to this article from an email notification, and you no longer want to receive emails about refresh issues, contact your Power BI admin. Once you've confirmed those requirements are met, take a look through the following sections for more troubleshooting. Verify the report has a gateway selected - if not, the datasource may have changed or might be missing.Verify the gateway version is up to date.You should always ensure that basic requirements for refresh are met and verified. If you encounter a scenario that is not listed below, and it's causing you issues, you can ask for further assistance on the community site, or you can create a support ticket. ![]()
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